Returns & Exchange Policy

We want you to be as stoked as possible for your IMMIX order. However, we understand you may have a change of heart or realize you overspent on the plastic this month. That's why we offer the following Exchange and Return Policy:

EXCHANGE POLICY

  • No restocking fees on exchanges. 
  • All items sent for exchange must be in brand new condition, with all the original packaging, hardware and instructions.
  • Customer is responsible for return shipping on all exchange items. 
  • IMMIX must receive all items for exchange within 40 days of the original order date. 
  • All exchanges must have an RMA (Return Merchandise Authorization) Number

RETURN POLICY

  • No restocking fees on returns.
  • All returned items must be in brand new condition, with all the original packaging, hardware and instructions.
  • Customer is responsible for return shipping on all returned items. 
  • Original shipping fees are nonrefundable. 
  • IMMIX must receive all items for return within 40 days of the original order date.
  • All returns must have an RMA (Return Merchandise Authorization) Number

How do I process a Return or Exchange?

Should you want to return a purchase, submit an RMA (Return Merchandise Authorization) request. Any return that does not include an RMA number will be rejected by our warehouse and returned to sender.

PROCESS AN EXCHANGE or RETURN